Privacy Policy

Quality Pro Lawn Care
Ormond Beach, Florida
Effective Date: February 3, 2026

IMPORTANT NOTICE

This Privacy Policy governs how Quality Pro Lawn Care (“we,” “us,” “our,” or “Company”) collects, uses, discloses, safeguards, and manages your personal information when you engage our landscape services, visit our website (once live), communicate via phone/email/text, or interact with us in any capacity. By requesting services, submitting contact information, or permitting property access, you expressly consent to the practices described herein.

This document is a comprehensive informational template. Quality Pro Lawn Care strongly recommends consultation with a Florida-licensed attorney specializing in data privacy to ensure alignment with evolving regulations, including the Florida Information Protection Act (FIPA), federal laws (GLBA, FCRA), and sector-specific requirements. We do not guarantee compliance with all jurisdictions. This policy may be updated periodically; continued engagement with our services constitutes acceptance of revised terms.

1. OUR COMMITMENT TO YOUR PRIVACY

Founded by Chris Fagan in September 2016 and proudly serving Ormond Beach and Volusia County, Quality Pro Lawn Care operates on a foundation of trust, professionalism, and respect. We recognize that your property details, contact information, payment data, and visual assets are deeply personal. Unlike large corporate entities, we are a locally owned small business where your information is handled directly by our owner and trusted team—not sold, exploited, or shared indiscriminately. This policy transparently details exactly what information we collect, why we need it, how we protect it, and the control you retain at every stage. Your privacy isn’t an afterthought; it’s integral to our service ethos.

2. INFORMATION WE COLLECT

Personal Information You Provide Directly

When you schedule a consultation, sign a service agreement, or communicate with us, we may collect:

  • Contact Details: Full name, physical address (including property address for service), phone number(s), email address.

  • Service-Specific Data: Property layout notes, gate codes, pet information, irrigation system details, plant preferences, HOA requirements, access instructions.

  • Financial Information: Payment method (credit/debit card details processed securely via third-party gateways; we retain only the last four digits and expiration date for reference), billing address. We never store full magnetic stripe data or CVV codes.

  • Visual Media: Photographs of your property taken only with explicit prior consent for service documentation, progress tracking, or marketing purposes (clearly addressed in Section 5).

  • Communication Records: Notes from calls, emails, texts, or in-person discussions regarding service preferences, concerns, or feedback.

Automatically Collected Information (Digital Interactions)

Once our website is active:

  • Device & Usage Data: IP address, browser type, operating system, pages visited, time spent, referral URLs, clickstream behavior.

  • Cookies & Tracking Technologies: We may use session cookies (essential for form functionality), persistent cookies (to remember preferences), and analytics tools (e.g., Google Analytics) to improve user experience. You may disable cookies via browser settings, though this may limit website functionality. We do not use third-party advertising cookies or engage in cross-site behavioral tracking.

  • Location Data: Approximate location derived from IP address for service-area verification only. We do not collect precise geolocation data from mobile devices without explicit consent.

Information from Third Parties

  • Referrals from existing clients (with their permission).

  • Publicly available property records (e.g., parcel IDs) for service scoping.

  • Payment processors (Stripe, Square) or scheduling platforms may share transaction status updates.

Information We Do NOT Collect

We intentionally avoid collecting:

  • Social Security numbers

  • Driver’s license numbers

  • Health/medical information

  • Biometric data

  • Information about children under 13 (see Section 10)

  • Political affiliations, religious beliefs, or other sensitive categories under GDPR/CCPA

3. HOW WE USE YOUR INFORMATION

Your data is used solely to deliver, enhance, and safeguard our services:

  • Service Delivery: Schedule appointments, dispatch crews, access property securely, tailor lawn care to your landscape’s needs (e.g., noting “avoid rose bed near patio”).

  • Communication: Send service confirmations, weather-delay alerts, invoice notifications, or follow-ups regarding completed work.

  • Billing & Records: Process payments securely, maintain accounting records per IRS requirements (7 years), and resolve billing inquiries.

  • Quality Improvement: Review service notes to refine techniques; analyze anonymized feedback to enhance training.

  • Marketing (With Explicit Consent Only): Share before/after photos of your property only after written permission; send seasonal service reminders or promotional offers only if you opt in. You may revoke consent anytime (Section 7).

  • Legal Compliance: Fulfill obligations under Florida law (e.g., maintaining service records for liability purposes), respond to valid legal requests (subpoenas, court orders), or protect our rights/safety.

4. HOW WE SHARE YOUR INFORMATION

We never sell, rent, or trade your personal information. Limited sharing occurs only under these strict conditions:

  • Trusted Service Providers: Payment processors (PCI-DSS compliant), cloud storage (encrypted), and scheduling software vendors. These partners are contractually bound to use data solely for services rendered to us and adhere to equivalent security standards.

  • Crew Members: Field technicians receive only essential details required for service (e.g., “Gate code: 1234; Dog in backyard—secure before entry”). Full client records remain accessible only to owner Chris Fagan.

  • Legal Requirements: If required by law, court order, or government request, we will disclose information after verifying legitimacy and limiting disclosure to what is legally mandated.

  • Business Transfers: In the unlikely event of a merger, acquisition, or asset sale, client information may transfer under confidentiality assurances. You will be notified via email of any ownership change.

  • With Your Explicit Consent: E.g., sharing a photo on our social media after you sign a media release form.

5. PHOTOGRAPHY, MEDIA, AND MARKETING CONSENT

Visual documentation is handled with exceptional care:

  • Photos taken during service are for internal quality control unless you provide separate, written consent for marketing use.

  • Before publishing any image featuring your property (online, print, social media), we will:

    1. Send you the specific image(s) for approval

    2. Provide a simple release form detailing usage scope (e.g., “For website portfolio only”)

    3. Honor any requested edits (e.g., blurring house numbers)

  • If people (including you, family, or tenants) appear in images, we require additional signed consent.

  • You may withdraw media consent at any time via email; we will remove content within 14 business days.

  • All digital assets are stored on password-protected, encrypted devices. Physical copies (if any) are securely destroyed after project completion.

6. DATA SECURITY MEASURES

We implement layered safeguards appropriate for a small business handling localized data:

  • Digital Security: SSL/TLS encryption on all web forms; payment data processed exclusively through PCI-compliant gateways (no local storage of full card numbers); encrypted cloud backups; mandatory device passcodes; regular software updates.

  • Physical Security: Paper records (signed agreements, notes) stored in locked filing cabinets at our Ormond Beach operational base; access restricted to owner.

  • Administrative Protocols: Staff training on privacy practices; strict “need-to-know” access policy; secure disposal of records via shredding; incident response plan for potential breaches.

  • Limitations: No system is 100% immune to breaches. We commit to notifying affected clients within 72 hours of confirming a breach involving unauthorized access to personal information, per Florida Statute § 501.171 (FIPA).

7. YOUR PRIVACY RIGHTS & CHOICES

You maintain control over your information:

  • Access & Correction: Request a copy of your stored data or correct inaccuracies by emailing us. We respond within 15 business days.

  • Deletion: Request deletion of non-essential data (e.g., marketing preferences, photos). Note: We may retain minimal information required by law (e.g., transaction records for tax purposes) or to defend legal claims.

  • Marketing Opt-Out: Unsubscribe from promotional emails via the link in any email, or reply “STOP” to text messages. Service-related communications (scheduling, invoices) will continue per our agreement.

  • Photo/Marketing Withdrawal: Revoke consent for media use anytime; we cease usage promptly.

  • California Residents: Under CCPA, you have the right to know categories of data collected, request deletion, and opt out of “sales” (we do not sell data). Contact us to exercise these rights.

  • Florida Residents: While Florida lacks a CCPA-equivalent law, we honor all reasonable privacy requests consistent with FIPA and ethical practice.

  • Verification: To protect your security, we may require identity verification before fulfilling requests.

8. DATA RETENTION

We retain information only as long as necessary:

  • Active Clients: Throughout service relationship + 2 years post-termination for follow-up opportunities.

  • Financial Records: 7 years per IRS requirements.

  • Service Photos (with consent): Until consent is withdrawn or 5 years post-project, whichever comes first.

  • Inactive Client Data: Anonymized or securely destroyed after 5 years of inactivity.

  • Legal Holds: Retention extended if required for litigation, investigation, or regulatory compliance.

  • Upon deletion, digital files are permanently erased; physical documents are cross-cut shredded.

9. THIRD-PARTY LINKS & SERVICES

Our website (when live) may contain links to third-party sites (e.g., nursery suppliers, HOA portals). This policy does not cover their practices. We encourage reviewing their privacy policies independently. We are not responsible for the content or privacy practices of external sites.

10. CHILDREN’S PRIVACY

Our services target property owners and managers. We do not knowingly collect personal information from children under 13. If we discover that such data was provided inadvertently (e.g., via a minor’s email), we will delete it immediately upon verification. Contact us if you believe a child’s information was shared with us.

11. INTERNATIONAL CONSIDERATIONS

Quality Pro Lawn Care operates exclusively within the United States, primarily serving Volusia County, Florida. All data is stored and processed on U.S.-based servers. We do not intentionally market to or collect data from individuals outside the U.S. If you access our site from abroad, you consent to data transfer to the U.S. under this policy.

12. POLICY UPDATES

We may update this policy to reflect operational changes, legal requirements, or service enhancements. Revised policies will be posted here with an updated “February 3, 2026.” For significant changes affecting your rights, we will notify active clients via email. Continued use of our services after updates constitutes acceptance.

13. CONTACT US

Have questions, concerns, or requests regarding your privacy? We welcome direct dialogue:

We commit to responding to all privacy inquiries within 10 business days. For formal requests (access, deletion), please include sufficient detail to verify your identity and relationship to the data.

FINAL ACKNOWLEDGEMENT

At Quality Pro Lawn Care, privacy is personal. As a locally owned business rooted in the Ormond Beach community since 2016, your trust is our most valued asset. We pledge to handle your information with the same care we bring to your landscape—thoughtfully, responsibly, and with unwavering integrity. Thank you for allowing us to serve your property and respecting our commitment to protecting what matters to you.

© 2026 Quality Pro Lawn Care. All Rights Reserved.
Ormond Beach, Florida | Professional Excellence. Florida Roots. Your Property, Perfected.